Assistance
HOW CAN WE SUPPORT YOU?
Read the most frequently asked questions on how Digital Vouchers works and find the answers to your doubts. If you do not find the answer or in case you are experiencing problems using OnShop, please contact our customer service.
OnShop: HOW IT WORKS
OnShop DIGITAL VOUCHERS
OnShop is the first Digital Voucher for your online shopping: you purchase confidential and secure codes at a Punto LIS Point of Sales and spend them as cash to shop online. The first real Digital Voucher!
OnShop Digital Vouchers can be purchased in all the retailers of the Punto LIS network. Click here to find the closest one.
OnShop Digital Vouchers are available in the following fixed denominations: € 25,00; € 50,00; € 75,00; € 100,00; € 150,00; € 200,00; € 250,00; € 300,00
OnShop Digital Voucher is valid for 365 days from the date of purchase.
OnShop Digital Voucher has a cost of € 1.20 (VAT 22% included) to be paid directly to the Point of Sale at the time of purchase. The retailer will issue a separate receipt for this amount.
The retailer will give you two receipt: a receipt with the amount purchased and all the information to use the OnShop services; a receipt for a fixed amount of € 1.20, whatever the value of the purchased Voucher is.
The serial number is the unique reference of the OnShop Digital Voucher you have purchased. The serial number (and not the PIN!) is the only number that must be communicated to the OnShop Customer Service in the event of a request for information.
Usage
Go to the Use OnShop Here section, select one of the OnShop partner sites from the categories available, go to the seller’s website and choose OnShop as the payment method. A window will open; you will be asked to enter your 12-digit OnShop PIN and…the purchase is done!
The maximum spending limit applied to OnShop Digital Voucher is € 999.99 per single transaction; € 2,000.00 per day; € 10,000.00 per month. The spending limits of OnShop Digital Vouchers are applied regardless of the limits applied by each Vendor.
For more information on the use of OnShop Digital Vouchers, contact OnShop Customer Service.
To find out the remaining amount of your On Shop Digital Voucher, click here.
You can use your remaining credit to make other purchases within the expiration date. If the value of the purchase is greater than the remaining credit, you can seamlessly combine multiple OnShop Digital Vouchers at the time of payment. Tip: you can check the OnShop credit at any time by accessing the dedicated section.
You can use OnShop Digital Vouchers on all the sites associated to the OnShop Vendor circuit, regardless of whether they are in Italy or not. To see them all, go to the Use OnShop Here section.
For the purchase to be successful, it is necessary to purchase additional OnShop Digital Vouchers with related PIN codes. Upon purchase, after entering the first PIN, you will be prompted to enter another PIN to complete the purchase.
The TOTP code (Time-based One Time Password) is a password you will receive on your telephone number to complete the transaction. Unlike a static password, it cannot be intercepted and decrypted, thus ensuring greater security for purchases with OnShop. This means that you can only use it once, avoiding possible replicas and unpleasant inconveniences.
You can find the sites that accept OnShop Digital Vouchers in the Use OnShop Here section, divided into different categories.
OnShop Digital Voucher is non-refundable.
The use of Digital Vouchers does not provide for any release of personal information to OnShop. However, some OnShop Partner sites may require the registration or disclosure of personal data, especially in the case of shipment of goods.
The OnShop PIN must never be communicated to third parties, but must only be used to make purchases on the sites of our Partners.
TRANSACTIONS: PROBLEMS AND SOLUTIONS
The transaction will be automatically canceled within 30 minutes. Subsequently, the entire amount will be available again for other purchases. You can check the credit status by selecting check your credit.
You can enter more than one PIN until you reach the full amount you want to spend, or cancel the operation. The transaction will be automatically canceled within 4 hours. Subsequently, the entire amount will be available again for other purchases. You can check the credit status by selecting check your credit.
If you encounter a problem in receiving the TOTP code, you can try to have the TOTP code sent to you again on another telephone number (different telephone operator). If the problem persists, please contact OnShop Customer Service.
The transaction will be automatically canceled within 30 minutes. Subsequently, the entire amount will be available again for other purchases. You can check the credit status by selecting check your credit.
The transaction will be automatically canceled within 30 minutes. Subsequently, the entire amount will be available again for other purchases. You can check the credit status by selecting check your credit.
If you did not find the answer you were looking for in the frequently asked questions, contact OnShop Customer Service. In any case, it is essential to indicate in the request for assistance, in addition to your name, surname and telephone number / email, also the serial number of the OnShop Digital Voucher which you will find indicated at the bottom of the receipt. You must NEVER communicate your PIN.
DO YOU NEED FURTHER ASSISTANCE?
Richiedi l’assistenza di un operatore OnShop al telefono, via email o tramite chat.