Assistance

Read the most frequently asked questions on how Digital Vouchers works and find the answers to your doubts.

Private

How it Works

About OnShop

Where can I buy Digital Vouchers?

In which denominations is OnShop available?

Does Digital Vouchers have an expiration date?

How much does it cost to buy Digital Vouchers?

Is something released to me upon purchase?

What is the serial number reported on the receipt for?

Usage

How can I make an internet payment with Digital Vouchers?

What are the spending limits applied to Digital Vouchers?

How can I check the credit available on my OnShop voucher?

How can I use my remaining credit?

Can I purchase products abroad with Digital Vouchers?

I have purchased OnShop Digital Vouchers for a value lower than the amount of the product I want to purchase

What is the TOTP code?

Where can I find the sites enabled to pay with OnShop Digital Vouchers?

Can I get a refund of the Digital Vouchers?

Will I be asked for personal information when I use Digital Vouchers?

They asked me for the PIN of my Digital Voucher: can I communicate it?

Transactions: Cases and Solutions

What should I do in case of transaction error or unsuccessful transaction?

What should I do if I enter a PIN for an amount lower than the value of the purchase?

What should I do if I do not receive the TOTP code via SMS?

What happens if I have entered the TOTP code incorrectly?

What happens if I wait too long before entering the TOTP code?

What should I do in case of problems with the OnShop service?

Business

How it Works

About OnShop

In which denominations is OnShop available?

Does Digital Vouchers have an expiration date?

Do you need further asistance?

If you do not find the answer or in case you are experiencing problems using OnShop, please contact our customer service.