Archivi FAQs - OnShop

Q: What should I do in case of problems with the OnShop service?

If you did not find the answer you were looking for in the frequently asked questions, contact OnShop Customer Service . In any case, it is essential to indicate in the request for assistance, in addition to your name, surname and telephone number / email, also the serial number of the OnShop Digital Voucher which you will find indicated at the bottom of the receipt. You must NEVER communicate your PIN.

Q: What should I do if I do not receive the TOTP code via SMS?

If you encounter a problem in receiving the TOTP code, you can try to have the TOTP code sent to you again on another telephone number (different telephone operator). If the problem persists, please contact OnShop Customer Service .

Q: What should I do if I enter a PIN for an amount lower than the value of the purchase?

You can enter more than one PIN until you reach the full amount you want to spend, or cancel the operation. The transaction will be automatically canceled within 4 hours. Subsequently, the entire amount will be available again for other purchases. You can check the credit status by selecting check your credit .

Q: Will I be asked for personal information when I use Digital Vouchers?

The use of Digital Vouchers does not provide for any release of personal information to OnShop. However, some OnShop Partner sites may require the registration or disclosure of personal data, especially in the case of shipment of goods.