Terms & Conditions - Definition


Voucher: Voucher or Coupon, released by the Issuer as a bearer coupon functional to the execution of payments for products and/or services purchased by the User within the OnShop Circuit. The OnShop Voucher is a privative payment instrument, owned by the bearer, with spending limit, not rechargeable, issued in fixed denominations, not refundable, it does not give right to receive change in Fiat currency, not convertible to Fiat currency and it does not represent an electronic currency.

Face Value: it indicates the face value and the purchase price of the Voucher determined by the Issuer including the Nominal Value and the Service Fee.

Nominal Value: it indicates the value of the Voucher that the Customer can spend, net of the Service Fee.

Service Fee: it indicates the service charge determined by the Issuer in relation to the value of the Voucher, inclusive of the valued-added tax(VAT) in force and included in the Face Value of each Voucher.

Serial Number: is the unique identification number of every single OnShop Voucher.

PIN: it is the unique confidential code of every single OnShop Voucher required to authorise payments of products and/or services purchased by the User within the OnShop Circuit.

Validity: it represents the period during which the User can spend the full amount of the OnShop Voucher available, i.e. 365 days from the issuing date.

Issuer: The OnShop S.r.l company provides the OnShop Vouchers to the Users, guaranteeing the obligations deriving from the particular category which the Vouchers belong to.

Merchant: an e-commerce business affiliated with the OnShop Circuit which sells and/or provides products and/ or services, even if it does not produce them directly.

User: is the buyer and/or consumer of the OnShop Voucher who uses it to make payments for products and/or services purchased within the OnShop Circuit.

Web Window: the online website www.onshop.world/, which represents the company’s online Window.

E-commerce: a set of activities for the sale and the purchase performed/carried out via Internet. OnShop Circuit: a limited circuit of online businesses(e-commerce) for the sale of products and/or services with which Merchants are affiliated by means of contracts, notary registration and physical connection to the OnShop Platform.

Authorised Reseller: a digital or physical economic unit dedicated to the public sale of the OnShop Vouchers.

TOTP: a temporary password to verify and check the User Identity, when the User uses the OnShop Voucher to make a payment for products and/or services purchased within the OnShop Circuit.

Terms & Conditions of Use


The OnShop Voucher is a “Limited Spending Privative Voucher” consisting of a paper or digital coupon(but always printable on paper ) issued by an Authorised Reseller (see website www.onshop.world/ , section “Buy OnShop”) upon payment of the Face Value at the time of its purchase. The Voucher contains a confidential code(PIN) required for its use. It can be spend by the bearer within the limits of the predefined Nominal Value, exclusively within the Circuit of Merchants which are affiliated and physically connected to the OnShop Circuit (see website www.onshop.world/ , section “Where to Buy OnShop”).

The Voucher can be used exclusively within the “OnShop Circuit” composed of a network of affiliated Merchants, which propose their offers of products and services- Italian and foreign- by means of e-commerce web systems, affiliated with the Issuer for their promotion, through a specific space(the Web Window) on the website www.onshop.world/ and on the Merchant’s websites.

The Voucher is issued in fixed denominations, it is not refundable and not rechargeable; it cannot be converted to money and it does not give the right to receive any change and it allows the bearer to purchase products and/or services exclusively within the OnShop Circuit. The Voucher distributed for a fee by the Authorised Resellers( see website www.onshop.world/,section “where to Buy OnShop”, is paired with the Nominal Value, i.e. the predefined amount that can be spent by the bearer within the limits of the aforementioned predetermined value and without the possibility of recharge, exclusively from the Merchants affiliated with the OnShop Circuit.

The Voucher is printed on a receipt from the Authorised Resellers or sent in a digital form to the User and it contains the Issuer’s data, the PIN code, the Serial Number, date of issuance, validity and the Face Value associated with the Voucher expressed in Euro.

The User can spend the full Nominal Value available within the period of Validity.

The Voucher can be spent exclusively on all Merchants brands which adhere to the OnShop Circuit at the time of its use, available on the Window of the websites www.onshop.world/ and limited to these.

For the purchase of goods and/or services from the affiliated Merchants, it is necessary to: (i) select OnShop as payment method at the checkout during the purchase process on the Merchant’s e-commerce platform connected to the digital network infrastructural system of the Issuer;(ii) enter the Voucher PIN code in the web window displayed by the payment process;(iii)enter the personal mobile phone number to receive through SMS the temporary control password (so called TOTP) received via SMS. The amount used for the purchase is thus deducted from the available credit balance of the Voucher.

The payments made reduce, each time and in relation to the purchased product value( in addition to the Service Fee), the available credit balance for the User, until it is exhausted; any positive balance will be available on the Voucher for subsequent uses. The OnShop Voucher cannot be recharged and the credit balance cannot be refunded. Interests will not be applied on the credit and no fees will be charged on the indicated value, except for the Service Fee.

If the remaining balance of the Voucher is not sufficient to fully pay for the purchase, the difference could be paid using other Vouchers by means of separated transactions that can be identified by digital network infrastructural system of the Issuer.

The Voucher can be used by anyone who is the bearer; it is therefore not personal and can be donated or given to third parties. Each Voucher contains an identifying unique Serial Number assigned by the Issuer:

On Shop is not:
- A Payment Service
- Electronic Currency, nor Cyber Currency
- Electronic money

OnShop is a Limited spending privative Voucher:
- Non-rechargeable
- Non-cumulative
- Non-refundable
- It does not give right to change in currency

In order to purchase and use the Voucher it is not required to be over 18, nor to have a bank account.

The completion of the purchase of the goods and/or services with the Voucher is a separated operation from the purchase of the Voucher through a subsequent supply by the affiliated Merchant. The Issuer is therefore exempt from any responsibility for flaws, discrepancies, defects, delays in delivery and from any claim related to goods and/or services purchased by means of the Voucher, for which the User must address directly to the affiliated Merchant or to the producer according to the regulations in force.

In case of loss, theft or damage, the Voucher is not replaced or refunded and the Issuer is exempt from any responsibility. Therefore, all liability of the Issuer is excluded for any theft, loss and other misappropriation of the Voucher and/or PIN, being the Voucher a bearer instrument.

The Issuer guarantees the functioning of the system and the recognition of the PIN entered by the User; the Issuer is not responsible for abnormal use of the Voucher or misappropriation due to computer hacking. In case of system problems, the Issuer undertakes to promptly restore the full service.

The Voucher is not named and the User’s privacy is guaranteed, any information and/or data related to the purchase and the use of the Voucher will not be collected by the Issuer and will not be known by third parties different from the Merchants. The Issuer will exclusively manage the required data for the operations performed by the Users on the Issuer’s platform.

The data concerning the purchase operations of the OnShop digital Voucher(personal data, metadata relating to the formation of the contract, etc) are stored by OnShop S.r.l in a Cloud database hosted on a Google Server, located within the European Union. Such data are kept for the time required to the execution of the contract and the fulfilment of the related legal obligations, within the limits set by the legislation in force. The User can have access to such data and exercise, in accordance with the regulations in force, any related right( access, rectification, portability, limitations, opposition and cancellation) by sending a communication to the Data Controller (OnShop S.r.l) to the PEC email address: onshop@legalmail.it.

Terms and Conditions of Use are available on the website www.onshop.world and on the OnShop web page for the PIN entry at the time of the payment and they are presumed to be known and accepted by the User with the purchase of the Voucher from the Authorised Reseller.

Any controversy, dispute or claim deriving from or linked to the present Contract, to its violation, termination or invalidity or to the use of services or products provided by the Company, will be submitted to the exclusive jurisdiction of the Foro di Roma(Italy). This provision does not preclude the Consumer to defend its rights before the judge of its residential or domiciliary area, in compliance with the legal provisions applicable in favour of consumers.

The present contract is regulated and interpreted in compliance with Italian Laws. Notwithstanding, where expressly provided by the legislation in force and applicable to the Consumer, the latter will not be deprived of the protection guaranteed by the imperative provisions of the legislation of the country in which the Consumer has their habitual residence.

The provisions of the present Contract are not intended to limit, exclude or reduce the rights recognised to the Consumer by the legislation in force with regards to Consumer protection. Any clause of the present Contract that is in conflict with such rights will be considered non-applicable and will be separated from other provisions, which will remain fully efficient and required.

The User, having the opportunity to do so, is therefore invited to consult and/or print the Terms and Conditions of Use, accepted in the aforementioned ways.

The Issuer reserves the right to modify the Terms and Conditions of Use, by constantly updating them and making them available as described above. Any modifications will be published by means of the same abovementioned ways and will be effective in relation to contracts concluded after the time of such publication.

OnShop S.r.l

1 October 2023